Are your jewelry made of silver?
Yes, all our jewelry is made entirely of silver. It is not plated. You can scrape it to be sure =) Some models are also available in brass.
How much will shipping cost?
Our regular shipping price is $9. It will be charged once regardless how many items there are in your order
OK, order is placed, when will you ship?
Order processing time is 1-3 business days. If the product is not in stock, we will make it especially for you in 2 weeks. You can choose the color of the insert or make personalization if desired. Just write to us.
How long will it take to receive my order?
It depends on your location. Estimated shipping time is: USA, GB, Japan and most EU destinations – 2 weeks, Canada and Australia – up to 3 weeks.
Shipping time can increase throughout holiday time, especially Christmas and New Year.
Will I have to pay customs and duties?
It depends on where you live:
- US citizens will not have to pay any duties
- German and Israeli citizens most probably will have to pay customs duty
- for other countries we don’t have consistent information, please rely on your prior international online shopping experience
Do you offer returns and exchanges?
Yes, we do. Returns are accepted for whatever reason within 30 days since delivery, just contact us and we’ll guide you throughout return process. You can exchange your item within stated time as well.
What if my order is lost or damaged during transportation?
If your order is not delivered within a month, we will either send you a replacement or refund you the full amount. The same applies to damaged items. The main thing is not to worry, you are guaranteed to solve the problem.
If you have any questions, we will be happy to answer them. Contact us.